30th June 2011
Quote
US Airways’ call center is so bad that it’s good. Literally. US Airways’ award system doesn’t auto-price anything, which can really work in your advantage, since geography isn’t a strong point for most US Airways agents. For example, most US Airways agents believe Madrid is in South America and Amman is in Vietnam. They also believe Europe is a country. Use that to your advantage accordingly. Along the same lines, US Airways agents are very religious, so if you have the same first name as a book in the Bible, be prepared for the agent to belch out a quick “hallelujah” (I’m actually not saying that to be funny, it has happened on more than one occasion).
Tagged: travel
